Your company already knows this. It just cannot be asked.
Memory keeps what your organisation knows in a form people and AI can question. Not a folder of documents. The answers, and where each one came from.
What it keeps
The things that usually live in someone's head.
About your customers, your systems, and what you have promised.
The reason behind the choice, not just the outcome of it.
Including the shortcut everyone takes and nobody wrote down.
And who actually gets to approve it, which is not always the same person.
The exceptions you allowed, and what made them fine that time.
So the same question does not get answered from scratch again.
Four ways to ask it
Old answers are worse than none.
Companies change their minds. When something is superseded, contradicted by a newer decision, or has quietly gone stale, it gets flagged instead of being served as fact.
Memory FAQ
A wiki starts empty and waits for someone to fill it in. Memory starts from the work your team already produces, so nobody has to sit down and write it.
From the tools you already use. Email, chat, tickets, documents and your CRM stay exactly where they are, and stay the systems of record.
No. Answers follow your existing access controls, so people only ever see what they could already open themselves.
Every answer links back to where it came from and when. If something is old or contradicted, it is flagged rather than quietly served as fact.
No. Your knowledge stays yours, and you choose which approved models are allowed to use it.